Bike Rentals

 

Self-Service Bike Rentals Now Available!

DIRO Outdoors is excited to bring self-serve bike rentals to downtown Stillwater!  Rent a bike any day, anytime from sunrise to sunset and head off exploring the beautiful trails around the St. Croix Valley.  Perfect for visitors, tourists, and locals looking for some fun and exercise.  Station is located at the Water Street Inn on the corner of Water St. and Myrtle St. and has ten uni-sex seven speed bikes available.  Riders use their smartphone to rent and pay for a bike.  Couldn't be simpler.  

Rider Requirements:

  • Riders must be 18 or older
  • Each rider must use their own smartphone to create an account and check-in/check-out a bike.
  • Rider must install the Movatic app from the Apple or Google Play stores and have Bluetooth and Location Services enabled for the app. We recommending installing the app and adding your credit card info before arriving at the bike station to save time.
  • Only one bike can be checked out per smartphone to ensure each rider is presented with and expressly agrees to the rental and liability terms and conditions.
  • Rider must pay with credit card.  Debit cards not accepted.
  • Cost:  First Hour:  $9 / Subsequent Hours: $7

Still have questions?  Here's answers to our most frequent bike rental questions:

    • The DIRO bike rental station is located on the corner of Myrtle St. and Water St. at the Water Street Inn in beautiful downtown Stillwater. We're just a block away from the historic lift bridge and across the street from Lucky's gas station.
    • Bikes are rented using an App on your phone. To get started, download the Movatic App from the Apple Store or Google Play store. Follow the prompts to register the App and locate the DIRO bike rental station on the corner of Myrtle St. and Water St. in downtown Stillwater. Make sure bluetooth is enabled and locations services are enabled for the Movatic App on your smartphone. Read and accept the waiver and add your credit card into the App. Use the App to choose a bike, and rent the bike (unlock it from the rack). When done using your bike, return it to an available spot at a bike station by pushing the lock on the front of the bike onto the pin on an available rack. Double check that the bike is indeed locked to the rack. Finally, use the Movatic App to end the rental by selecting the 'End Rental' button.
    • Bikes can be rented for $9 for the first hour and then $7 for each additional hour. Remember to end your rental within the Movatic App to stop additional rental charged from being accrued.
    • You need a smartphone with Location services and Bluetooth turned on. You will also need the Movatic App installed on your smartphone and a credit card. We recommend you wear a helmet but do not provide them and thus encourage you to bring your own.
    • No. You must have a smartphone that can install the Movatic App to use our bike rental station.
    • Bluetooth is how the phone communicates with the lock. If Bluetooth is turned off, the phone won’t be able to unlock the bike from the rack. Location services are used to identify your location relative to bike stations, and help you locate nearby bike stations.
    • You are responsible for the bicycle from the time you remove it from the rack until the bike is returned and locked to the rack. If the bike is damaged or stolen during your rental, you will be charged with the repair or replacement cost of the bicycle + shipping. We will charge your credit card for these charges and provide an emailed receipt outlining the charges for your records. The replacement cost of a bicycle fluctuates but is roughly $800-$900.
    • We appreciate you reporting any problems you experienced during your rental so we can take the appropriate steps to resolve them for you and/or others. To report a problem open the Movatic App and expand the menu in the upper left corner. You will then find an option to Report a Problem. Problems will go directly to the system administrator and all reports are handled promptly and taken seriously.
    • If you notice any issue with the bike that can affect the safety or performance of the bike, immediately return the bike to the rack and end the rental. You will not be charged if the bike is returned within the first 2 minutes of a rental. This gives you time to check the brakes and tires to make sure they are in working order. If you find an issue with a bike, we would appreciate if you would use the Problem Report function to notify us so we can put that bicycle into ‘maintenance’ so it cannot be used until it has been inspected and serviced.
    • When renting a bike, there are many inherit risks and financial responsibilities you are acknowledging or agreeing to. As a result, we want to ensure every rider has the opportunity to review these terms and conditions before beginning their ride. The only way to accomplish this is to only allow one rental per smartphone. As a result, each rider can only check out 1 bike per smartphone and each rider will need to download the App, accept the waiver for this system, and provide a credit card. We are working with Movatic to design a workflow that will allow the renting of multiple bikes from a single phone.
    • No, this service requires a credit card, as per the requirements of the payment processing provider.
    • This bike share system is for use by riders 18 years old and older. This system only provides adult bicycles, and requires an understanding of the Rules of Road. Use of this system also requires the acceptance of a waiver form, which is a legal document that can only be accepted by individuals 18 years old or older.
    • At your earliest convenience, charge your phone and end the rental. Then contact the system administrator immediately to explain your situation and discuss a receiving a partial credit for your ride for the time delay between the bike’s return and the time the rental was ended. We understand this sometimes happens and try to accommodate but we are under no obligation to issue refunds due to a dead phone battery.
    • The replacement cost of a complete bicycles is $800-$900 depending on the configuration, components and branding treatment of the bicycle.
    • Bikes rentals can begin from sunrise to an hour before sunset.
    • Yes, our bicycles use the Shimano 7-speed internal gear hub. This gearing is controlled with a single twist shifter, and offers a gear range suitable for flat to moderately hilly terrain, and the style of riding for which this bike was designed.
    • No, bikes must be returned to the same location from which they were rented as this station is currently a roundtrip station.
    • You may ride our bikes anywhere within the St. Croix Valley and surrounding communities. You may not transport our bikes in a vehicle to another location however.
    • No. Our downtown Stillwater location is a completely self-serve rental station and thus helmets are not available. We do recommend you bring your own helmet to wear.
    • From within the Movatic App, you have access to your Ride History from the main menu. This list includes a chronological list of rides and associated fees paid (charges to your credit card).
    • Yes, our bicycles use the Shimano 7-speed internal gear hub. This gearing is controlled with a single twist shifter, and offers a gear range suitable for flat to moderately hilly terrain, and the style of riding for which this bike was designed.
    • Contact us at 651-300-0125 or send us an email at bikerentals@dirooutdoors.com.
    • The bikes are equipped with an electronic lock for ‘docking’ the bike to the bike station. The bicycle is not equipped with a supplemental lock. If you intend to leave the bicycle unintended while in your active rental, you will need to secure this bicycle, as you are financially responsible for the bicycle if it is damaged or stolen.
    • We apologize if this happened to you. First check your phone to confirm that the Location Services and Bluetooth are turned on. If the Movatic App was recently installed or updated on your phone, we recommend closing and restarting the App. It may also be necessary in some circumstances to turn your phone off/on again and restarting the App. If after trying these techniques the bicycle still will not unlock, please submit a Problem Report through the Movatic App. Please describe where the App stopped/ended, or where it gave you an error message. If possible, please include the make/model of your phone, the operating system version you are using.
    • Open the Movatic App. At the bottom of the screen, you will see a box that reads Active Rental. Press this to see your current rental. Press End Rental and confirm the location that the bicycle was returned.
    • If you started a rental and you were unable to unlock the bicycle from the rack, immediately end the rental. You will not be charged if the rental was ended within 2 minutes. If it took you longer than this, please end the rental and submit a problem report describing your situation. Administrators can cancel rentals and/or issue refunds for unsuccessful rentals.
    • If you started a rental and you were unable to unlock the bicycle from the rack, immediately end the rental. You will not be charged if the rental was ended within 2 minutes. If it took you longer than this, please end the rental and submit a problem report describing your situation. Administrators can cancel rentals and/or resolve the issue. If this happens, we would appreciate if you would use the Problem Report function in the Movatic App to notify us so we can have that bicycle inspected.
    • The locking function to the rack is mechanical, not electronic, so there should be no reason the bike will not lock to the rack. If you are having difficulty getting the lock to secure onto the rack, you may need to push the bike/lock further onto the rack pin, or adjust the angle of the lock to align the hole in the front of the lock with the pin on the rack.
    • Contact us at 651-300-0125 or send us an email at bikerentals@dirooutdoors.com.
    • The bike rental station is owned and operated by DIRO Outdoors. It is located on the property of the Water Street Inn. The Water Street Inn has allowed us to operate on their property as they believe in the mission to bring the joy of biking to their guests and the community. We are extremely grateful for their support! We highly recommend staying at the Water Street Inn during your visit to Stillwater.
    • If bicycles are at the station but not available for rent, these bicycles may be in ‘Maintenance’ waiting for service, or they could have been returned by a prior rider but they failed to end the rental in the App so the system still considers this bike in an active rental.
    • The system accepts Visa, MasterCard, American Express and Discover.
    • The rear basket was designed for up to 25 pounds of gear. If loading the basket, be sure to spread the weight out as evenly as possible so as not to affect the balance of the bike. Also be sure to keep the bike as upright as possible so items in the basket do not fall out. Note that the baskets do not include straps or netting, so contents put the basket are done so at the rider’s responsibility.
    • We’re sorry to hear this. The bicycles are designed to minimize points of failure. For instance, we use puncture-resistant tires and specially designed internal gearing for increased bicycle reliability and durability. If you experienced a problem with the bike and are unable to rider it, please roll the bicycle back to the bike station from where it was rented, end your rental, and submit a problem report to the system administrator. The system administrator will issue a refund as appropriate and contact you if they have any questions.
    • No, we strongly discourage you from doing this. First, while the bicycle is checked out with your phone, it is your responsibility. Any damage or loss of the bicycle is your responsibility whether it is your fault or not. Also, each rider of the bicycles of this system need to sign the waiver. If this rider does not sign the waiver prior to riding, and is injured while riding, you as the individual may be held liable for these injuries and related expenses.

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